Welcome to Hollister Shop’s FAQ section! We’ve compiled answers to the most common questions about our trendy women’s fashion, delivery options, and shopping experience. Whether you’re looking for effortless dresses, stylish outerwear, or comfortable knitwear, we’re here to help make your shopping experience as smooth as possible.

About Our Products

What types of clothing does Hollister Shop specialize in?
We offer a carefully curated selection of contemporary women’s wear including dresses, jeans & trousers, knitwear & sweats, outerwear, swimwear, tops, and underwear & nightwear. Our collections range from casual everyday wear to sophisticated suits & tailoring.
What makes Hollister Shop’s clothing unique?
Our products combine trend-conscious designs with effortless style, focusing on versatile pieces that transition seamlessly from day to night. From beach-ready swimwear to cozy knitwear, each item is selected with our fashion-forward customers in mind.
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend comparing your measurements with our size guide before ordering. If you’re between sizes or need specific fit advice, our customer care team at [email protected] is happy to help.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where does Hollister Shop ship?
We proudly serve fashion-forward women worldwide, excluding some Asian and remote areas. All orders are shipped from our headquarters in El Paso, Texas.
What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 USD): Delivered via DHL or FedEx in 10-15 business days after dispatch
– Free Shipping: Available for orders of $50+ USD via EMS in 15-25 business days after dispatch
How long does order processing take?
Our fashion experts carefully prepare each order within 1-2 business days to ensure your items meet our quality standards before shipping.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order is on its way. You can use this tracking number to follow your package’s journey to your wardrobe.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, undamaged, and in their original packaging with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate return address.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend placing a new order for the desired item while returning the original purchase following our return process.

Contact & Support

How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time). Emails received outside these hours will be answered the next business day.
Where is Hollister Shop located?
Our headquarters is located at 4503 Ward Road, El Paso, US 79912. All orders are shipped from this location with care.

Didn’t find the answer you were looking for? Our customer care team is always happy to help with any additional questions about our effortless fashion and delivery options. Email us at [email protected] and we’ll get back to you as soon as possible.

Happy shopping from the Hollister Shop team!